We may use large vehicles which use ‘tail lift offloading’ to deliver goods which you have ordered. This means that in order to make delivery of goods which you have ordered, the delivery address you specify must: :-

• be reasonably easy to locate from the information you provide;

• have suitable and unrestricted access;
- e.g. no overhanging trees, narrow streets, sharp turns, steep gradients, etc.

• have adequate and unrestricted space for the delivery vehicle to park;
- the parking area must not be on pebbles, hardcore or other such soft surface;

• be suitable for unloading the goods; and
- unloading must not be restricted by law
- the delivery area should be tarmac, concrete or similar
- there must not be a pavement or other obstacle which may prevent unloading

You should contact us prior to placing an order if you believe the intended site may not meet the delivery requirements specified above.

If we accept your offer to purchase goods or services from us, we shall use reasonable endeavours to deliver the goods or provide the services you have ordered:-

• within thirty (30) days after we receive your offer; or

• if we agree an alternative later date with you, by that date (provided that the alternative date is not merely declared to be an estimate).

If we anticipate any delay in delivery or performance, we shall endeavour to notify you of such delay as soon as possible.

If we cannot supply you with the goods or services you have ordered within thirty (30) days after we receive your offer (or by any alternative date we have agreed with you), we shall endeavour to inform you accordingly and you shall have the option of either:-

• accepting a later delivery date which we propose to you; or
• cancelling your contract with us (or, as appropriate, cancelling your offer) and accepting a refund of any prepayments which you have made.

If delivery of goods ordered by you is not accepted within two weeks of our first attempt to deliver the goods to any specified address, we reserve the right to charge you for any consequential storage costs reasonably incurred by us.

Payment for goods or services ordered is processed using the services of SECPay Limited. Payment may be made by any of the methods below and will be debited when we accept your offer, or when we deliver the goods or perform the services ordered by you, whichever is earlier:-

• VISA (credit)
• VISA (debit)
• Mastercard
• Delta
• Switch / Maestro
• Solo
• Electron

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

All prices on this website are quoted in UK pounds Sterling and exclude VAT. Where applicable, VAT is shown on the ‘basket’ section of our website.